Michael Armitage with the Calhoun County Consolidated Dispatch Authority talks about “Callie,” a virtual assistant now answering Calhoun County’s non-emergency dispatch lines so telecommunicators can stay focused on urgent calls. He breaks down how ”Callie” detects emergencies, gets monitored and tuned so public safety outcomes improve without replacing people.
Episode Resources
Calhoun County Consolidated Dispatch Authority Website
ABOUT COMMUNITY MATTERS
Former WBCK Morning Show host Richard Piet (2014-2017) returns to host Community Matters, an interview program focused on community leaders and newsmakers in and around Battle Creek. Community Matters is heard Saturdays, 8:00 AM Eastern on WBCK-FM (95.3) and anytime at battlecreekpodcast.com.
Community Matters is sponsored by Lakeview Ford Lincoln and produced by Livemic Communications.